Shipping & Returns Policy
Last Updated: October 20, 2026
Thank you for supporting our small candle business! Each order is important to us, and we take care to prepare and package our products so they arrive safely and ready to enjoy.
Order Processing
Orders are typically processed within 3–5 business days after purchase. Processing times may vary during holidays, sales, or periods of high order volume.
Please note that order processing time is separate from shipping and delivery time.
Once your order has shipped, you will receive a shipping confirmation and tracking information when available.
Shipping
We currently ship to North America and Incorporated Territories.
Shipping costs are calculated at checkout unless otherwise stated. Available shipping methods and estimated delivery times will be displayed during checkout when possible.
While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates. Shipping delays may occur due to carrier issues, weather conditions, holidays, or other circumstances beyond our control.
Customers are responsible for providing an accurate and complete shipping address. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order can be reshipped.
Damaged or Incorrect Orders
We carefully package our candles to help prevent damage during shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photographs of the item and its packaging, if applicable.
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
Please do not use a candle that arrives cracked, broken, or otherwise damaged.
Returns and Exchanges
Because our candles are handcrafted products, we encourage customers to review product descriptions, scents, sizes, and other details carefully before purchasing.
Our return policy is as follows:
For eligible returns, please contact us at [business email address] before sending an item back. Unauthorized returns may not be accepted.
Returned items must meet the conditions specified in our return authorization, including any applicable requirements regarding unused condition and original packaging.
Customers may be responsible for return shipping costs unless the return is due to an error on our part or applicable law requires otherwise.
For hygiene, safety, and quality-control reasons, we may restrict returns of used, burned, or opened candles where permitted by law. This does not limit any rights you may have under applicable consumer protection laws.
Custom-made, personalized, or final-sale items may be subject to additional restrictions disclosed at the time of purchase, to the extent permitted by law.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible at [business email address].
We will do our best to accommodate requests before an order enters processing or shipping. Once an order has been prepared or shipped, cancellation or modification may no longer be possible.
Lost or Delayed Packages
If your tracking information indicates that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears lost or has not arrived within a reasonable timeframe, contact us at [business email address]. We will work with you to review the available tracking information and determine the appropriate next steps.
Contact Us
If you have questions about shipping, returns, or your order, please contact us:
Dogwood & Moss Candle Cooperative
Email: dogwoodandmossllc@gmail.com