Privacy Policy
Effective Date: October 20, 2026
At Dogwood & Moss Candle Cooperative, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our online candle shop through Squarespace.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
● Personal Information: Your name, email address, phone number, billing address, and shipping address.
● Order Information: Details about the candles and other products you purchase, along with your order history.
● Payment Information: Payment details necessary to process your purchase. Payments are handled through the payment services available on our Squarespace store, and payment information may be processed by those providers.
● Website Usage Information: Information about how you interact with our website, including your IP address, browser type, device information, and browsing activity, where collected through cookies or similar technologies.
2. How We Use Your Information
We collect and use your information to:
● Process and fulfill your orders.
● Arrange shipping and delivery of your purchases.
● Send order confirmations, shipping updates, and customer service communications.
● Respond to questions, requests, or concerns.
● Maintain and improve our website and shopping experience.
● Prevent fraudulent transactions and protect our business.
● Send promotional emails about new products, seasonal candles, special offers, or updates if you have opted in to receive them.
3. How We Share Your Information
We respect your privacy and do not sell your personal information for money.
We may share necessary information with trusted third-party service providers to operate our business, including:
● Squarespace: Our website and online store platform.
● Payment Processors: Services that securely process customer payments.
● Shipping Providers: Companies that deliver your orders.
● Website Analytics and Marketing Services: Providers that help us understand website activity or manage marketing, where applicable.
These providers may process your information as necessary to perform their services. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your shopping experience.
Some cookies may be provided by Squarespace or third-party services integrated into our website. You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.
5. Payment Security
We use the payment processing options available through our online store to facilitate secure transactions. We do not intentionally store full payment card numbers or card security codes on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
6. Email Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you updates about new candle collections, seasonal products, promotions, and special offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or contacting us directly.
Even if you opt out of marketing emails, we may still send essential communications related to your purchases or customer service requests.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal obligations.
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
● Request access to the personal information we hold about you.
● Request corrections to inaccurate information.
● Request deletion of certain personal information.
● Withdraw consent for certain uses of your information.
● Opt out of certain types of targeted advertising or personal information sharing, where applicable.
To exercise any applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.
Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Dogwood & Moss Candle Cooperative LLC
Email Address: dogwoodandmossllc@gmail.com
Thank you for supporting our small candle business. We appreciate your trust and are committed to respecting your privacy.